Shipping & Return Policy
Purchase with confidence!
Orders placed from Nov. 15th to Dec. 25th must be returned/exchanged by Jan. 15th.
Get free USPS first class shipping (3-5 business days) on any purchase $35 or more. For orders less than $35, USPS first class shipping starts at $4.50
Please allow 2 business days for orders to process and ship. We usually can get orders within 24 hours. We are closed Saturday and Sunday. Orders placed after 1pm PST on Friday, will ship on Monday, or the next business day if Monday is a US holiday.
We offer USPS Priority Shipping (2-3 business days) for a $4 upgrade charge
UPS Ground, 2-Day, and Overnight Shipping are also available and priced at checkout, based on your shipping address.
To start a return, click here.
We want you to love everything you order! If, however your purchase is not your favorite, please fill out our return/exchange form (see below) and send it back within 14 days of receiving to exchange or get a refund (minus shipping costs). Item must be in new/unused condition and in the packaging it arrived in. Orders placed from Nov. 15th to Dec. 25th must be returned/exchanged by Jan. 15th.
**Did you get your item with qualifying free shipping? A fee of $5 will be removed from your store credit or refund to cover shipping charges on returns/exchanges.
Returning Your Item from Your Online Gift Certificate: Please return your purchase within 14 days of receiving. The item must be in new, unaltered, and unused condition (no signs of wear or damage). Customer is responsible for return shipping costs. If an item is received after the 14 day policy, or the item has signs of wear or damage, your return request will be denied :-( please make sure your return meets the above guidelines.
Sale Items : All Sale Items are FINAL SALE we will not accept returns on Sale Items.
If you have any questions concerning your return or timeframe, please contact us and we will happily assist you: email@example.com
Copper Robin Team