Welcome to the Copper Robin's FAQ's page. Whether you're new to our watch bands or a longtime customer, we’re here to help. Below you’ll find answers to the most common questions about our products, sizing, shipping, returns, and more. If you can’t find what you’re looking for, feel free to reach out - our team is always happy to help.
We are doing our best to ensure that all orders will process and ship within 1-3 business days. If your order is placed over a weekend or US holiday, it may take up to three business days to ship from our headquarters. You will receive an email with tracking information at the time the order ships from our Lehi, Utah, headquarters. Please allow 48 hours for the tracking info to update.
*Selecting Priority, Overnight Expedited or DHL International Express as a shipping option (where possible) does NOT expedite the production process (meaning the time it takes us to make your order). It speeds up the shipping process only!
All of our shipping options carry a flat rate for each order.
Anywhere within the U.S.- USPS First Class Mail (2-5 business days)- USPS Priority (2-3 business days)
Shipping rates are calculated at checkout based on the items in your cart and your shipping destination. All domestic orders will ship to anywhere in the United States via our economy shipping service with tracking information.
U.S. orders ship via USPS within one-two business days of the time of order. Orders placed over the weekend or on a U.S. Mail holiday will ship within three business days. You will receive an email with tracking information at the time the order ships.
Yes, but please be aware we are experiencing delivery delays across the globe, due to current shipping constraints and final delivery can take up to 25-30 business days. Rates and delivery times are as follows:
Canada and Mexico:
Rest of World:
*See shipping rates calculator on checkout page for exact rates
We guarantee delivery for all international shipments and will send replacements at our expense if a shipment goes astray. Be aware that 'Standard' international shipments originate via the U.S. Postal Service and tracking information may be unreliable once the parcel exits the U.S.
International customers will receive an email with a tracking number within one business day of purchase. Allow an additional three days after receiving this number for the tracking information to begin updating online.
Please also be aware of any duties that may be charged by your home country. These are the responsibility of the customer. In some locations, the local post may also charge a customs processing fee. For example, in the UK Royal Mail charges an £12.00 handling fee for any order over £15.00.
We have sold our products to customers in all 50 States, all 10 Canadian Provinces and over 90 countries around the globe.
There's a good chance they will! Our bands are designed to fit almost any watch that uses standard spring bars and has a lug width between 18mm and 22mm. If you are not sure how to determine the lug width of your watch, check out our SIZE GUIDE
For our QUICK RELEASE BANDS, it is important that your watch's lug width is the exact width of the band you select or the spring bars will not fit correctly. We have 20mm and 22mm bands for our Quick Release options.
Yes, you will find that many of our straps feature a variety of available buckle colors that can be selected prior to adding the item to your shopping cart! We also sell buckles separately, which are available in a variety of finishes. All of the buckles on our bands are attached with spring bars (as are the buckles on nearly all watch bands) and can be swapped out fairly easily. You may also want to purchase a spring bar tool to make the job easier.
Yes! They are right here.
Yes! You can read about our guarantee and return policy here.
If you are interested in a certain combination of colors that we don't have, please email us at sales@copperrobin.com. If we receive enough requests, we will integrate them into our collection.
One of the best features of our watch bands is that they can be swapped in and out in a few seconds and without tools. So, it's easy to swap colors to compliment your daily outfit. Here's a few other tips on color selection.
If your watch does not have any vibrant colors (for example, if it is some combination of white, black and silver) then almost any color combination will look good on it. Instead, consider your wardrobe as a whole as well as what other accessories you may be wearing in combination with a specific watch on a given day. Choosing a color that is present, but underrepresented in the rest of your outfit can really help pull the whole deal together. If you are wearing neutral colors, consider adding a little kick to the ensemble with something bright like red, pink or green.
If, on the other hand, your watch has a couple of colors worked into the design of the dial or casing, we recommend including at least one of those colors in the band. For example, a watch that has tiny highlights of red on the hour hands will typically look great with a lot of red in the band. On the other hand, if the watch has a lot of red in the design itself, you may want a little less red present in the band - just enough to complement it.
If you are interested in purchasing 50 or more bands, we can offer additional price breaks. Please email us at sales@copperrobin.com
We sure do! They're available here.
No, our Lehi, Utah office location isn't open to the public. We often will do pop up shops at different locations though so please be sure to follow us on our socials here!
Yes, items purchased during sales or promotions can be returned or exchanged in accordance with our standard return policy.
Only straps requiring adjustments are accompanied by the necessary tools for proper installation.
No, we do not charge a restocking fee for returned items, but if your item was shipped with free shipping, we will deduct the shipping fee from the refund.
Please contact our customer support team trough the contact page within 7 days after receiving the order with a relevant photo or video, and we will resolve the issue promptly.
Yes, you will receive a confirmation email shortly after your order is placed.
First, ensure your payment has been processed. If it has, kindly contact customer support trough the contact page
If your order is delayed, please check the tracking information or contact customer support for further assistance.
You can reach our customer service in the contact page or by emailing us at Sales@copperrobin.com
With proper care, you should be able to get years of use from your leather watch band. Here are a few tips:
Yes! The laundry makes more sense to us, but if you want to put them in with your dishes, we're not going to stop you. Both yield similar results. You may have seen our advertisements suggesting that you are disgusting if you don't change your watch band at least as often often as your underwear - once a month. While, we say this tongue-in-cheek, watch bands can harbor bacteria just like other sweaty clothing. We recommend treating your silicone and canvas watch bands just like any other part of your wardrobe. Change them depending on the activity or outfit and put them in the wash periodically.
Each metal band varies in care. Stainless steel plated in Gold, silver or rose gold, are a lot more resilient than some of the other fashion bands that are Copper or Brass plated. Always clean your band with a dry clean cloth and store your bands in a non humid area.
Stainless steel bands can get wet and are better for places with humidity. They keep their color for a long time and do not rust. Still try to keep chemicals off of them that might erode the luster and beauty of the finish and color though.
Copper and Brass plated bands are a softer metal so they should be kept from moisture, lotions and perfumes. These bands are considered Fashion Jewelry and should be considered as a fashion piece rather than an every day piece to wear.